Affordable IT Support

A Managed Service Provider (MSP) is an entity that offers remote IT services for less than the coast of a full time staff. MSP brings a full team of experts and tools to provide the best remote IT support; by system monitoring, alerting, automation and self-servicing. These services provide a network wide upgrades, patches, as well as deployment of new software. With a command an MSP can update all the devices on the network simultaneously. Altimetry it provides an additional level of security from malware and attacks. An MSP can save you time and money, and you don’t have to let go of your IT department. Most service providers can work with your IT technicians to make their jobs easier, and to give them an opportunity to work on other projects. MSP does not use a break/fix model rather it tries to prevent the device from downtime.

Software installation, Updates and Patches

Keeping your computers up to date is important for performance and security. This task often becomes overwhelming and time consuming, as your devices grow in numbers. Installing the latest updates as soon as possible is crucial in maintaining a good level of security. An MSP can provide a simultaneous update and patching to thousands of devices, as soon as updates are available. MSP can do much more than just update and patch; an MSP can install most software simultaneously on all devices on the network. This provides a tremendous time and money savings.

Monitoring

By using the remote management service you also get a 24 hour device monitoring service. This monitoring service makes sure that your device is running properly. Think of it as a health monitoring, when the device falls below the set perimeters the MSP will step in to bring the device back to its good standings. This maintains a level of good performance, as well as eliminates possible computer problems down the road. The monitoring system also monitors hardware performance and alerts the MSP of possible hardware failure. Just like with any monitoring system there is no guarantee that all problems will be prevented. The monitoring system provides a way to lower the possibility of computer failure.

Security

Antivirus software can only protect a computer to a degree, and relying on it for protection may leave you vulnerable. In order to strengthen security of your organization it is recommended to layer your security. Hiring a managed service provider gives you an additional layer of security. The monitoring software warns of possible malicious attacks. Unlike an antivirus the monitoring system examines processes being executed by the system and monitors the performance of the device. This way malware that has not been added to the virus database can be identified, and possibly submitted for further analysis.

Technical Support

MSP also provides tech support to its customers, whether through a chat box on the desktop or over the phone. Depending on your plan you may even have a 24hr support service. This service provides the costumer a way to interact with the team working on maintaining the costumer’s infrastructure. In order to provide the best service an MSP must develop a personal relationship with the institution. This way the service provider understands the needs of the client as well as the business that the client is in.

Making sure that your network and devices stay up to date is important for both security and performance. Maintaining a network as well as devices can be challenging and costly. RadKon offers affordable monthly plans to help you maintain your systems. Let us worry about your network and devices, so that you can focus on running your institution. From virus cleaning to updating operating systems, RadKon is ready to help you.